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Customer Relationship Officer

Home Career Customer Relationship Officer

Expression of Interest

Location: Remote
Designation: Customer Relationship Officer
Department: Marketing
Purpose of the Document: The below document helps employees to understand the working pattern and job requirements for home-based regulatory consulting services and also it helps employers to understand willingness and commitment from the employee.

1 I am herby giving the consent to collect the below information for review and background verification.
2 As a responsible professional, if I am selected, I pledge to respect the confidentiality of all customer-supplied information and technical specifications with the utmost care.
3.1 Professional fee during six months of adaptation period is 250 USD / 18000 INR per month
3.2 Professional fee after adaptation period 350 USD / 22000 INR. An increment of 50-60 USD yearly based on your performance
3.3 Increments are based on your technical capability, problem resolution, Utilization of man-days, handling of customer queries and concerns and overall business generated from enquires and webchat.
3.4 Consecutive absences of 4 days including Saturday and Sunday will be considered as leave and salary will be deducted for the total duration.
4 Working from Monday to Friday. Weekly off Saturday and Sunday.
4.1 Work Timing 0900 - 1800. 8 Hours per day. 40 Hours per Week
4.2 Work Time will be monitored via installed software's
4.3 Your computer and activities will be monitored during punch in time.
4.4 Candidates can make up the loose of working days / working hours on Saturdays with the permission of team lead.
5 During working hours employees must be accessible at any point of time on Skype, Mobile, WhatsApp & Email (Outlook).
5.1 All incoming calls from clients and team members must be answered on all working days days including Saturdays.
5.2 Candidates are required to maintain the same contact number throughout the tenure.
6 Candidates will be provided domain linked Email ID for communication and the same must be used for Skype and Dropbox and all other related applications. The password should be protected.
6.1 All critical technical matters should be communicated through emails only. Avoid verbal communication.
6.2 All internal communication via Skype and WhatsApp and Outlook application.
7 Job Responsibilities.
7.1 Utilize your technical capability, previous work expertise and internal resources to develop your knowledge and experience in EU, UK, US FDA Medical Device regulation.
7.2 Coordinate and communicate with domestic and International customers
7.3 Follow up for annual renewals of EAR, UKRP and US Agent services
7.4 Drafting of registartion and mutual agreement documents
7.5 Install and maintain cloud servers. Secure all documents in cloud
7.6 Attend all website chats by providing sufficient information to potential customers. Business conversion ratio must be monitored every month end and report must be submitted to project head.
7.7 Communicate with our colleagues, business partners and clients in a pleasing and polite way. Well-dressed during Skype / Zoom meetings without any voice disturbance in the room.
8 Job Requirements.
8.1 Minimum Windows computer specification : I5 processor, Latest version of Windows 10, Latest version of MS Office, SSD hard disk with clear voice and video
8.2 Candidates work place should have access to minimum 5 Mbps Data upload speed.
8.3 All documents must be developed in the cloud. Weekly scanning for antivirus.
8.4 Any unwanted programs which disturb the performance of the computer should be avoided.
9 Management Requirements.
9.1 Candidates must inform about proposed leaves in advance for the smooth planning and scheduling the internal activities.
9.2 Candidates must intimate at least 45 days prior intimation about career change / Resignation.
9.3 Candidates must voluntary resign from the position if unable to (a) login and logoff on time, (b) Disturbance at home that affects the quality of work and team meeting. Such candidates must resign the post within 2 weeks.
9.4 Management has the right to terminate (a) if the candidates does not understand the job responsibilities during the adaptation period (b) frequent absence (c) poor quality of work (d) poor time management
10 Applicant Declaration.
10.1 Myself willing to work in the organization and would like to be a part of I3CGLOBAL regulatory team for a minimum period of 2 years from the date of joining at my present capacity and family circumstances.